Privacy & Security
Thursday Living is absolutely committed to keeping your personal information private. Our goal is to ensure you can visit our site and shop regularly with us with complete confidence. Below we are sharing our privacy policy so that you can understand how we gather information to provide our customers with the best possible shopping experience and also what we do to ensure we protect and safeguard your personal information as a means of ensuring trust and transparency. While we do sometimes provide external links such as to the official distributors within Australia for brands we sell or service providers, we are not responsible for how they secure and manage information.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.thursdayliving.com.au (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit here.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (we do not store payment information), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- To process payments for product purchases and send you items you have ordered
- To contact you if necessary (regarding your purchase or contact details provided)
- To contact you if you win a competition (with your consent)
- To send you information about our company/products and promotional material from some of our partners (if you join one of our mailing lists, an opt-in choice)
- To answer any general queries you submit via our contact us email form or live chat
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
GOOGLE ANALYTICS & GOOGLE ADWORDS REMARKETING
Thursday Living uses Analytics Remarketing with Google Analytics, and AdWords Remarketing with Google AdWords to advertise online. Third-party vendors, including Google, may show Thursday Living ads on sites across the Internet. This could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Thursday Living website.
Thursday Living and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our website, and to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads HERE.
You can also use this Analytics opt-out tool HERE.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt-out of targeted advertising by:
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
EMAIL MARKETING AND NOTIFICATIONS
By subscribing to email marketing notifications you agree to receive recurring automated marketing messages, product review requests and shopping cart reminder messages to the email provided. We determine cart abandonment by using a cookie. Consent is not a condition of purchases. To withdraw from any marketing communications you can do so by selecting the Unsubscribe button or Update your preferences at the bottom of any marketing email. Alternatively, you can contact our customer service who will be happy to assist you. You may also opt out of receiving any marketing emails prior to purchasing on our site by simply unselecting the " Sign up to the Newsletter" at checkout.
DELETING ACCOUNT
If you wish to delete your account at Thursday Living you can by contacting our Customer Service team who are able to delete it for you. For warranties, accounting and claims purposes we will retain a record of purchases made separately.
CUSTOMER REVIEWS
To ensure the best possible experience when shopping and to provide information from our customers that may be beneficial to potential shoppers when browsing our website, we send a product review request email a number of days after making a purchase. This information is used to help customers by providing them user-generated content relevant to the product/s purchased from us as well as the service provided by us. Please note while we encourage our customers to submit reviews, it is completely optional and unless you opt-out by unsubscribing at the bottom of these review requests, we will not send you more than 2 emails requesting a review in relation to your order.
ONLINE PRIVACY POLICY ONLY
This online privacy policy applies only to information collected through our website and not to information collected offline.
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
YOUR CONSENT
By using our site, you consent to our privacy policy.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@thursdayliving.com.au.
