FAQ
At Thursday Living, we are committed to bringing innovative, fun and functional pieces to bring position energy into your life. It could be an innovative peeler making food prep a little easier, colour-catcher sheets trapping dyes in your wash, elegant frames showcasing all the special moments, quality stationery to write out your dreams on paper or quirky gifts to surprise your best friend at work. We believe these beautiful things in life should be accessible to all, whatever your budget is. As a small business, our customers mean the world to us. We pride ourselves on our customer service and attention to detail. We continually strive to improve your shopping experience with us; we offer:
- A curated range of over 1000+ products that we source around the globe
- Free shipping Australia wide - you want it sooner, $5 will upgrade your order from regular speed to turbo express speed
- A simple 30-day return policy - we will happily provide you with a replacement or refund if you change your mind, no question asked
- Superb customer service - let us know what we could help you with, and we promise to bring a smile to your face
Here are some of our most frequently asked questions.
IS THURSDAY LIVING AN AUSTRALIAN COMPANY?
Yes, Thursday Living is an Australian company focused on helping Australians creating beautiful, happy environments by providing quality products that ultimately lift and nourish our souls.
WHERE ARE YOU BASED?
Brisbane! A city with amazing weather, excellent quality of life, friendly people and lots of sun:)
DO YOU OFFER CLICK & COLLECT?
Unfortunately, no. Thursday Living is a pureplay online home and lifestyle products retailer. We are solely online and do not have a physical showroom/pick-up point.
IS THURSDAY LIVING ENVIRONMENTALLY RESPONSIBLE?
Yes! We are truly committed to being environmentally responsible wherever possible, which is why we:
- Source products that are durable and stand the test of time, reduce one-time use product selection
- Recycle cardboard and boxes from our suppliers to pack our orders
- Reuse plastic packing materials (including packaging beans, and air cushions) from our suppliers to pack our orders
- Print marketing materials with recycled materials wherever possible
- Use boxes of best fit and consciously recycle as much packaging as possible
DO YOU OFFER DISCOUNTS FOR FIRST-TIME CUSTOMERS?
YES! We currently offer a $5 discount on your first order when you spend over $50. Please subscribe to our newsletter by entering your email address into the "Become Our VIP for $5 Off" box at the bottom of any page to obtain your unique promotional code or through this link here.
DO YOU OFFER DISCOUNTS FOR RETURNING CUSTOMERS?
200% YES! We love genuine reviews! We offer discount incentives when you provide a genuine review on your order. Just follow the prompts on the review request email, once the review is submitted, you will receive a discount code. Note that we are nice bunch and we believe you are too. Any false/dishonest/abusive review will be banned, please refer to Sections 9 and 10 in our T&Cs page.
DO YOU OFFER FREE SHIPPING?
YES! All year round, all day, every day! No minimum spend is required!
DO YOU OFFER SHIP TO NEW ZEALAND?
YES! We do! $24 for standard air shipping to NZ with tracking. We use Australia Post as our carrier. Free NZ shipping for orders over $165.
DO YOU OFFER SHIP TO OTHER COUNTRIES?
Sorry, no. We only ship to Australia and New Zealand.
WHAT IS YOUR SHIPPING & DISPATCH TIMEFRAME?
All orders are shipped from our warehouse in Clayfield, QLD (4011) with Australia Post and a tracking number is issued via email. We try our very best to do same day dispatch for orders before 2:30 pm on business days, but always within 48 hours. Express shipping is available for $5. You can calculate the shipping time from postcode 3228 to your postcode here.
Read our full shipping and dispatch policy.
DO YOU ACCEPT CHANGE OF MIND?
Yes! You’ll get 30 days to rearrange your home and integrate your new décor pieces as long as they are unopened and unused. If it doesn’t feel right, you can return your purchase within the time frame. Terms and conditions apply.
Read our full return & exchange policy.
DO YOU OFFER AFTERPAY?
YES! At the checkout, select AfterPay as your payment method. Your items will be shipped to you immediately, just like any normal order. Pay in four payments, with no additional fees or interest when you pay on time.
To use AfterPay you must be:
- Over 18 years of age
- Living in Australia
- Using an Australian debit or credit card
Read the AfterPay terms & conditions for more information.
HOW DO I MAKE A PR/MEDIA ENQUIRY?
For any PR & media enquiries, please contact admin@thursdayliving.com.au
WHAT SOCIAL MEDIA IS THURSDAY LIVING ON?
You can follow Thursday Living on Facebook, Instagram and Pinterest.
I'D LIKE TO WORK AT THURSDAY LIVING, HOW DO I APPLY?
We're a family business. We are small and we are all about building great relationships with our suppliers, with our customers, and with the communities in which we live and work. We offer flexible work arrangements, full-time/part-time positions and internship opportunities, We always love to hear from people with ideas, imagination and energy! Get in touch now via admin@thursdayliving.com.au with your CV to find out more.
I HAVE MORE QUESTIONS, HOW DO I CONTACT YOU?
Got a question? Our dedicated customer service team is ready to assist and answer your questions. Email us at admin@thursdayliving.com.au anytime, we are here to help :)
